All you need to know about eClinicalWorks
eClinicalWorks is an award-winning medical software provider that has been in the industry since 1999. The company was founded on the premise to rid practitioners of paper-based charts and to improve communications between different medical entities. Medical solutions as of today include cloud-based electronic medical record, practice management, patient engagement, population health management, and revenue cycle management. The eClinicalWorks demo gives a teaser of the powerful system.
Currently, more than 160,000 doctors and nurses use the system in the United States, while 850,000 plus practitioners benefit from the software in 20 countries. The company employs 5,000 workers and more that are engaged in making the lives of practitioners easier and hassle-free. In this article, we provide a detailed review of the system so that you decide whether eClinicalWorks is worth investing in.
eClinicalWorks top features
Cloud-based solutions
This medical software is hosted on the cloud. This means that it can be accessed from any location and device imaginable - all is required is an internet connection. The company uses nine data centers across the country so that a reliable network is formed. Information is made secure by hassle-free backups. These backups occur daily and incremental and do not interrupt workflow when data is being stored.
Eva - The virtual assistant
A virtual assistant is offered that lowers the need for an actual one. Eva lets users effortlessly schedule appointments. Through Eva, users can view medical records, compare progress notes, and review flowsheets. Additionally, practitioners can instruct Eva to access educational content that will augment the knowledge of all employees of a medical practice.
Healow App
This application is better termed as a health and lifestyle management tool for patients. Through this app, patients can read discharge summaries and view their lab test results. The app can be installed on a patient’s mobile device, tablet, and smartwatch and will send timely information to doctors, like blood pressure and weight, for proper monitoring of health.
Telehealth
eClinicalWorks is the country’s largest telehealth provider. This tool can be used by practitioners, even if they are using a different EMR provider. The telehealth tool is HIPAA compliant, so patients do not need to worry about information being compromised by hackers.
What we love most about this tool is that patients do not need to install an application or a browser extension to receive virtual care. Virtual appointments can be initiated by simply clicking on a given link. Screen Sharing lets doctors explain diagnoses and treatments to patients quickly.
eClinicalWorks demo
To provide potential clients with more clarity and confidence, the medical software provider offers a free demonstration before the final commitment. Practitioners would simply have to register themselves or their facility on the company website and then wait for an eClinicalWorks representative that will guide them further. The demo provides a quick overview of what the system entails.
eClinicalWorks pricing
The EMR software provider offers a free conversion for all those medical facilities that want to switch to eClinicalWorks. A facility will be charged $449 per month if they only want to use the EMR system and $599 per month if they want to use the practice management tool along with the EMR. For revenue cycle management, eClinicalWorks will charge 2.9% of practice collections. However, no free trial is provided.
eClinicalWorks reviews
The system has been rated on average between 3 to 4 stars by practitioners that use it. Some users have spoken laurels about how efficient the system has made their workflows. One reviewer mentioned that the advanced search tool allows one to access information quicker. Another respondent said that the scheduling tool helps to organize all pending appointments in one dashboard so that users do not have to switch between multiple screens.
However, users have noticed some drawbacks as well. One recurring concern is that the system slows down and is filled with bugs. Another disadvantage of eClinicalWorks is poor customer support. A ticket is formed once a query is realized and a good time is taken by support representatives to settle them.
The final verdict
eClinicalWorks EMR system is an efficient medical software that has proven to achieve optimal performances for its facilities. The system features impressive tools, like a cloud-based interface, a virtual assistant, Healow app, and telehealth. While existing users love the search and scheduler tool, they are also left frustrated with frequent system glitches and poor customer service.
Before you decide to invest, we suggest trying out the eClinicalWorks demo to see if the system is a perfect fit for your facility or not.
