With the changing trends of the industry, it is important to transform your business the way your clients want it to. Therefore, in the era of the internet, offering your services to your customers online has become necessary. With the availability of the internet everywhere and with smart devices, it has become easy to fulfill your every demand within a few clicks. Hence, it becomes important to maintain your business’s online presence and start answering the clients’ requirements.
This applies to taxi industry too. Being the industry where the rider has to move out of his comfort area and search for a taxi, the chances of improvement were needed and taxi-hailing applications have successfully eliminated this. Owning an application that can facilitate your rider’s demand by bringing a taxi to their location helps in earning their trust and converting them into your regular rider.
Competing with the tech giants of the taxi-hailing industry is not easy. In order to compete with them and at their level, your application must match their standards of serving customers and you have to provide reliable services to your riders just as they are providing. Therefore, your application development task must be handled by experts who can make your application bug free and running successfully. However, this demands resources like time and money highly. An application developed which costs you a pretty amount and also the expense of maintenance task is too demanding for small businesses.
However, an application like uber clone can fit in your budget and also can help you deliver great services to your clients in lesser time. This application contains all the necessary features required to be added in any taxi-hailing application to make it a success. But before starting the task of development, it is important to list down the requirements and design the features of application the way users want it to be. Therefore, here are a few important features which must not be missed to be added in your application to run your taxi business successfully.
Allow your riders and drivers to use the efficient map provided in their smart devices to track their ongoing ride. Also, it eliminates the risk of a driver getting lost and not able to reach to rider’s specified location. Adding a security measure in your application is important which you can fulfill by the Live tracking feature.
Permit your rider to specify his requirements when they book a ride for themselves. Adding the option of specifying their requirement. For example, a child seat in the taxi or a taxi dedicated for specially abled persons. This can add a plus point in your application as the riders can request the taxi according to their needs and the drivers fulfilling those needs will only get the request.
Online Payment System
All ride-hailing applications offer their users multiple modes of payment to facilitate easy payment facility. With online payment systems like payment by card or integrated e-wallet ensures the security of payment done and the receipt is generated in a rider’s account. They facilitate payment in cash also.
In order to eliminate the issues of excess charges or a quarrel between a rider and a driver, your application must display the estimated fare for riders’ selected pick up and drop locations to avoid any such situations. Hence, including the estimated fare feature in your application is a must.
Feedback And Review
Being the owner of ride-hailing services, you must be open to suggestions and feedback regarding your services. Hence, enabling your riders and drivers to provide feedback on a particular completed ride. And if negative review and feedback persist of a driver or a rider, they must be penalized for that and blocked from the use right away.
Make your taxi business successful with an application containing all these features and rule the industry and the area where you serve your riders with your exclusive ride-hailing services. There are other advanced features too which must be added but what really matters is your approach towards your riders and drivers. You must decide to serve your riders and drivers with equal rights to lift your taxi business one level up.